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Appendix 1 - Last Bastion Subscription Services

by Alan Milligan last modified Apr 26, 2012 01:54 PM
This Appendix describes Subscription Services for BastionLinux, Last Bastion Applications, technical and developer support services and Last Bastion Network Services.
Last Bastion Subscription Services

This Section 1 describes Subscription Services offered by Last Bastion Network. Last Bastion will provide only those Subscription Services purchased by Client. The Subscription Services are intended for use only by Client (including through its contractors and agents) and for the benefit of the Client and only for the Installed Systems for which Client has purchased Subscription Service. Client may not use one subscription for Services for more than one Installed System. Any unauthorized use of the Services will be deemed to be a material breach of this Agreement.

1.1 BastionLinux

 

For each Installed System, Client will receive access to (a) the applicable Software Last Bastion Network, (b) the applicable Software updates and upgrades, when and if available, via Last Bastion Network as described in Section 1.3.1, and (c) the applicable level of production support services described in Section 3.2 herein.

The use of BastionLinux software is subject to the end user license agreement set forth in Appendix 2.

1.2 Last Bastion Applications

The Last Bastion Applications mean the Software provided under this Agreement, other than BastionLinux. With respect to the Last Bastion Applications, for each Installed System, Client will receive access to (a) the applicable Software via Last Bastion Network, (b) the applicable Software updates and upgrades, when and if available, via Last Bastion Network as described in Section 1.3.1, and (c) the same level of production support services as the underlying BastionLinux subscription except for Last Bastion Application Stack, which receives the applicable level of production and developer support services described in section 3.2 herein. The use of Last Bastion Applications software is subject to the end user license agreement set forth in Appendix 2.

1.3 Service Subscriptions

 

1.3.2 Last Bastion Network Services

Last Bastion Network ("LBN") means the Last Bastion hosted web site that contains the Software images, updates, upgrades, enhancements, additions, corrections and modifications that are made available to clients that have purchased Subscription Services. LBN Services include access to LBN and (if purchased by Client) additional modules (e.g., management and provisioning) and the Optional LBN Services described below.

1.3.3 Optional LBN Services

 

 

 

2. Production Support Services

In order to access and utilize the Services described in Section 1, Client will be required to provide Last Bastion with its Client number, LBN machine name or LBN system ID at the time of initiating the Services. Last Bastion will provide, and Client will use Services only for (a) Supported Hardware and Platforms, and (b) for those Installed Systems for which Client has subscribed and paid under this Agreement. The term "Supported Hardware or Platform" means a hardware system and components that function with the Software. Last Bastion may, at its discretion, decline to provide Services for the packages included in the Software that are designated as "kernel-unsupported.". Last Bastion may, at its discretion, decline to provide Services for Software that has been modified or changed by Client in any way, except as expressly directed by Last Bastion.


3. Service Level Information for the Subscription Services


3.1 Scope of Coverage

 

3.2 Response Guidelines

Last Bastion will make commercially reasonable efforts to comply with all response guidelines.

3.3 Severity Level Definitions

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